Terms of Payment:

a. Lintel Space offers multiple online and offline payment options to make your interior purchase hassle-free.

Online Payments

Lintel Space designers will share your payment details over email or message. The payment is processed through a secure payment gateway and you can use it to pay through all major credit cards, debit cards, UPI, and wallets.

Payments are to be done as per the below mentioned payment schedule:-

Booking Advance – 10% of the Project Value (refundable within 5 Days)

Design Sign Off – 40% of the Project Value upon finalisation of the design

Lintel Space shall commence work only once the said amount has been received.

Please note that if there is a change in Project Value from Booking Advance stage to Design Sign Off stage, then the payment due would be calculated as 50% of the revised Project Value arrived at during the Design Sign Off stage minus the payment made by the Customer as Booking Advance, so as to receive aggregate sum of 50% of the final Project Value.

Before Dispatch of Modular Materials/ At Completion of 50% of the work – 50% of the Project Value

Notes:

– All the payments (as per the above schedule) should be made within 5 working days from the date of request.

– The final handover of the site will be given once the payment has been completely made by the Customer.

– Delays in payment for any reason shall result in delayed and/or cancellation of installation and execution of works, for which Lintel Space shall not be responsible or liable.

– The stage of completion of work shall be intimated to the Customer, every time upon completion of such event.

Quotation:

a) The quotations provided by Lintel Space during the Order Booking stage i.e. advance of 10% shall be referred to as ‘Tentative Quotation’ while those provided after finalization of designs and at the time of Design Sign Off stage i.e. second payment milestone of 40% shall be referred to as ‘Final Quotation’.

b) The Tentative Quotations provided by Lintel Space are tentative estimates and cannot be construed as final in any manner. The said quotations provided by Lintel Space shall be valid for a period of Fifteen (15) days from its date of issue.

c) Initial quotations may not include civil, electrical and plumbing charges. The estimate for the same will be shared during the design phase and are dependent on factors such as site conditions, amongst others.

d) The final cost of the project shall be estimated after consideration of actual site measurements and conditions, changes in scope of work, designs, finishing and other similar factors.

e) Upon finalisation of the design for the relevant project with the Lintel Space Designer, a final project value that is payable by the customer will be provided in the Final Quotation

f) The quotations provided by Lintel Space are inclusive of all applicable taxes, design charges and transportation

Pre Requisites:

a) Prior to the commencement of work by Lintel Space, the Customer shall ensure that the site is handed over to Lintel Space free of any encumbrances and ready for execution as per the Scope of Work agreed in the Final Quotation during Design Sign-Off.

b) The Customer shall procure necessary permissions or approvals, if required, from the relevant authorities (society, apartment body, local municipal body, etc.) prior to the commencement of works by Lintel Space.

c) The Customer shall ensure that during the execution of works by Lintel Space, no other contractor and / or labour is employed by the Customer for any other works on the project site. If, in case, such requirement arises, the Customer shall promptly inform Lintel Space about such works and take a prior written consent from Lintel Space. Lintel Space shall not be responsible for any delays, damages, quality issues, etc. in the event of violation of this sub-clause by the Customer.

Cancellation and Refund Policy:

At Lintel Space, we serve to see every order to be delivered successfully for your dream home. However, In the unlikely situation, if you decide to cancel your projects within 8 days after paying a booking amount, Lintel Space will refund you the full amount of the booking. There will be no refund on cancellation post 8 days of booking amount. Lintel Space understands your situation and we’re happy to offer you a refund following the Lintel Space cancellation policy.

Also, there could be a cancellation request for certain items from Lintel Space in very very exceptional since we too dependent on other stakeholders (such as manufacturers, raw material providers, accessory suppliers), there are times when we need to make changes to our prices and material offerings. In such situations, we owe it to our customers to be fair and transparent, also allowing them to cancel their order if the situation demands.

As each client gets access to a design team who personally works on designs and concepts for their home — putting in a lot of time and hard work — we are unable to offer a refund after 8 days of booking.

Delay Penalty:

a) What is a delay Penalty: It is a discount offered to customers when handovers are delayed for a period longer than 30 days after the confirmed move-in date*.

b) How is it calculated: Penalty per day for every day, beyond 30 days after the committed move in date, is 0.05% of the total Project Value.

E.g., Move In Date – 1st May 2020. Project Value : INR 10,00,000/-. In this case, penalty of INR 500 (0.05% of INR 10,00,000/-) per day will be applicable in case of delay beyond 30th May.

The maximum delay penalty payable cannot exceed 3% of the total Project Value.

*Move-in definition: A project is considered ready to move-in if the kitchen, living, bed and bathrooms are functional. In projects with minor snags (such as replacement of a part or whole of a functional unit, delayed supply of a free-standing unit/ product, snags in false ceiling/ finishing/ electrical works etc.), the home is still considered ready to move-in as long as the snags do not affect the functionality of the home.

c) When is the Delay Penalty not applicable?

– In case there are any design changes/ modifications after communication of date of move-in to the customer; this includes change in scope, addition of scope, reduction of scope, material changes, finish changes, aesthetic changes, functional changes, or any other changes that may result in a delay in the manufacturing, procurement or execution at site.

– In case of delay by the Customer in providing approvals for material selection as highlighted in the Tentative Schedule of the Project.

– In case of non-payment by the Customer or partial payment or any delay in payments as per the payment milestones, Lintel Space will not be held responsible for delays beyond the move-in date, and, hence, Delay Penalty will not be applicable.

– In cases where the Project involves scope of work handled by the customer, then the duration of execution of the customer’s scope of work will be taken into consideration to estimate the move-in date.

– Delay in access to the site, which results in delay in execution.

– In case of any dependency on the customer to provide approvals from any local authority and they fail to do so prior to the start of project execution.

– Unavailability of resources such as consistent power and water supply resulting in the project delay.

– Any unprecedented delay due to bandh/curfew/lockdown in the operational city due to war/pandemic/events as called by the central government.

Liability:

a) Lintel Space shall not be held responsible for any claims arising out of defects due to material or workmanship defects not included in the project.

b) Lintel Space shall not be held responsible for damages arising due to rough handling or usage of the products or normal wear and tear.

c) Lintel Space reserves the right to alter specifications in the project in keeping with its policy of continuous product evaluation and improvement.

d) Decisions pertaining to repair or replacement of components (in part or whole) shall lie solely with Lintel Space, pursuant to an inspection of the defect by a representative of Lintel Space.

e) Lintel Space shall make all efforts to replace/ repair the defect within a reasonable period of time. f)Lintel Space shall not be liable for any direct/indirect loss to the user due to the defect or delay in providing the service, or any fault arising due to design, application or installation.

Dispute Resolution:

a) This Agreement has been entered into at Pune on the date mentioned hereunder and shall be governed by and construed in accordance with the laws of India. The Courts in Pune alone shall have exclusive jurisdiction in any matters that may arise out of or under this Agreement.

b) Any controversies, conflicts, disputes and/or differences shall be resolved by arbitration, with a sole, neutral arbitrator in Pune in accordance with the Arbitration and Conciliation Act, 1996 which rules are deemed to be incorporated by reference in this clause.

Customer Grievance:

In case of any kind of a dispute/ query/ escalation, the customer can raise the concern to your business manager or to Lintel Space Care or alternatively, the customer can also write a mail to us at email id: Contact@lintelspace.com